Comments on: Avoid NET4India unless you already have gray hair http://www.rajib.com/2010/02/27/avoid-net4india-unless-you-already-have-gray-hair/ Trials, Tribulations and Temper Bursts Sat, 04 Sep 2010 04:06:12 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Rajib Ghosh http://www.rajib.com/2010/02/27/avoid-net4india-unless-you-already-have-gray-hair/comment-page-2/#comment-1131 Rajib Ghosh Thu, 29 Jul 2010 14:57:41 +0000 http://www.rajib.com/?p=255#comment-1131 Hi Vikram, I will whole-heartedly recommend Mitsu.in for domain registration. While Mitsu also provides web hosting and email hosting, I would recommend that you go for 'Deluxe Hosting' at GoDaddy for web-hosting and use Google Accounts for emails. GoDaddy Deluxe Hosting allows hosting of unlimited websites. You can get a good deal on the hosting price by using GoDaddy Discount Coupons (look for an article on this on this site). Google Apps allows you to create 50 Email IDs of 7 GB each for domains that you own. You can also consider Microsoft Live to create email IDs for your domains. HTH Hi Vikram,

I will whole-heartedly recommend Mitsu.in for domain registration. While Mitsu also provides web hosting and email hosting, I would recommend that you go for ‘Deluxe Hosting’ at GoDaddy for web-hosting and use Google Accounts for emails.

GoDaddy Deluxe Hosting allows hosting of unlimited websites. You can get a good deal on the hosting price by using GoDaddy Discount Coupons (look for an article on this on this site).

Google Apps allows you to create 50 Email IDs of 7 GB each for domains that you own. You can also consider Microsoft Live to create email IDs for your domains.

HTH

]]> By: Vikram http://www.rajib.com/2010/02/27/avoid-net4india-unless-you-already-have-gray-hair/comment-page-2/#comment-1130 Vikram Thu, 29 Jul 2010 14:16:46 +0000 http://www.rajib.com/?p=255#comment-1130 Hi, Can anyone tell me which is the best hosting company in India. I just want to register a domain & host a simple website & with 4 to 5 business email ids. Thanks -- Vikram Hi,

Can anyone tell me which is the best hosting company in India.
I just want to register a domain & host a simple website & with 4 to 5 business email ids. Thanks — Vikram

]]> By: Saurabh Patel http://www.rajib.com/2010/02/27/avoid-net4india-unless-you-already-have-gray-hair/comment-page-2/#comment-1123 Saurabh Patel Tue, 27 Jul 2010 14:31:29 +0000 http://www.rajib.com/?p=255#comment-1123 You have my siggy for the complaint :) In fact the internet is full their fed up customers... All I have managed thus far is getting a CRN ID which isn't of any use as I need to be net4india customer to login via it. Since I don't have any brand value attached to my domain, I'm gonna register a new one with GoDaddy. I hope they are better than these ***** You have my siggy for the complaint :)
In fact the internet is full their fed up customers…

All I have managed thus far is getting a CRN ID which isn’t of any use as I need to be net4india customer to login via it.

Since I don’t have any brand value attached to my domain, I’m gonna register a new one with GoDaddy. I hope they are better than these *****

]]> By: Sohini http://www.rajib.com/2010/02/27/avoid-net4india-unless-you-already-have-gray-hair/comment-page-2/#comment-1117 Sohini Tue, 27 Jul 2010 08:44:21 +0000 http://www.rajib.com/?p=255#comment-1117 Hi Rajib, I chanced upon your post about domains. On behalf of Bigrock, we would love to have you check out our products and hopefully have you as our customer or even just tell us what you think. Here's a brief intro to who and what we are all about: http://bigrock.com/blog/general/getting-to-know-bigrock and our website: www.bigrock.com. I am sure you will be pleasantly surprised with our products and purchase experience. Cheers, http://twitter.com/BigRock Hi Rajib, I chanced upon your post about domains. On behalf of Bigrock, we would love to have you check out our products and hopefully have you as our customer or even just tell us what you think.

Here’s a brief intro to who and what we are all about: http://bigrock.com/blog/general/getting-to-know-bigrock and our website: http://www.bigrock.com. I am sure you will be pleasantly surprised with our products and purchase experience.

Cheers,

http://twitter.com/BigRock

]]> By: Rajib Ghosh http://www.rajib.com/2010/02/27/avoid-net4india-unless-you-already-have-gray-hair/comment-page-1/#comment-1104 Rajib Ghosh Wed, 21 Jul 2010 19:12:43 +0000 http://www.rajib.com/?p=255#comment-1104 Dear Saurabh, Getting the Auth Codes out of TATA can be a bitch. They depend on Net4 to interact with the customer and their standard line on telephone and email support is "we tried to reach you but your phone was switched off". I suggest that you don't give up and keep emailing them daily; escalating them quickly to Nodal Officer and Tata Headoffices. I am in the process of launching a formal complaint against Net4 at Nixi. I hope I can count on your signature when the time comes. Regards Dear Saurabh,

Getting the Auth Codes out of TATA can be a bitch.
They depend on Net4 to interact with the customer and their standard line on telephone and email support is “we tried to reach you but your phone was switched off”.

I suggest that you don’t give up and keep emailing them daily; escalating them quickly to Nodal Officer and Tata Headoffices.
I am in the process of launching a formal complaint against Net4 at Nixi. I hope I can count on your signature when the time comes.

Regards

]]> By: Saurabh Patel http://www.rajib.com/2010/02/27/avoid-net4india-unless-you-already-have-gray-hair/comment-page-1/#comment-1096 Saurabh Patel Wed, 21 Jul 2010 06:54:48 +0000 http://www.rajib.com/?p=255#comment-1096 guys you've scared the hell out of me!!!! I am not a web designer or consultant. I just got a free domain name with my Tata Broadband connection. And now when renewal is due and I've decided to transfer to godaddy I've been dispatching emails after emails to Tata customer care, with no headway in obtaining auth code but only continued insistence from Tata to transfer to their in2biz.in reagistrar... Just afraid that my story is gonna end up like so many of yours guys you’ve scared the hell out of me!!!!
I am not a web designer or consultant. I just got a free domain name with my Tata Broadband connection. And now when renewal is due and I’ve decided to transfer to godaddy I’ve been dispatching emails after emails to Tata customer care, with no headway in obtaining auth code but only continued insistence from Tata to transfer to their in2biz.in reagistrar…

Just afraid that my story is gonna end up like so many of yours

]]> By: Rajib Ghosh http://www.rajib.com/2010/02/27/avoid-net4india-unless-you-already-have-gray-hair/comment-page-1/#comment-1094 Rajib Ghosh Wed, 21 Jul 2010 03:50:57 +0000 http://www.rajib.com/?p=255#comment-1094 Hi Yousuf, Sorry to hear that yet another customer is suffering due to Net4India's callousness. Recently, my client who had registered his domain through Tata (which in turn uses Net4 for this job) had his domain get knocked off the Internet for 5 days! Needless to say, my client suffered immensely as his emails bounced and his business's reputation was questioned. Regards Hi Yousuf,

Sorry to hear that yet another customer is suffering due to Net4India’s callousness.

Recently, my client who had registered his domain through Tata (which in turn uses Net4 for this job) had his domain get knocked off the Internet for 5 days!

Needless to say, my client suffered immensely as his emails bounced and his business’s reputation was questioned.

Regards

]]> By: Yousuf http://www.rajib.com/2010/02/27/avoid-net4india-unless-you-already-have-gray-hair/comment-page-1/#comment-1091 Yousuf Tue, 20 Jul 2010 16:15:48 +0000 http://www.rajib.com/?p=255#comment-1091 these people are useless scarps only because they are staying in india they can do business. I paid my renewal fees after a month i came to know that my doman is expired. the answer from the complaint section of net 4 domain was "sir you have to re register you domain we are sorry for our mistake" if i had time i should have made them pay all my losses due to their caresless attitude. the policy of net4 india is get advance payment from customer and ignore them" these people are useless scarps only because they are staying in india they can do business. I paid my renewal fees after a month i came to know that my doman is expired. the answer from the complaint section of net 4 domain was “sir you have to re register you domain we are sorry for our mistake” if i had time i should have made them pay all my losses due to their caresless attitude. the policy of net4 india is get advance payment from customer and ignore them”

]]> By: Akshay Khanna http://www.rajib.com/2010/02/27/avoid-net4india-unless-you-already-have-gray-hair/comment-page-1/#comment-1035 Akshay Khanna Sun, 20 Jun 2010 03:47:45 +0000 http://www.rajib.com/?p=255#comment-1035 An Update. I had 3 domains registered with them. Had tough time transferring 2 of them. But there were no hassles in transferring the third one. I had put in the request for the auth code couple of days ago and to my surprise I received the code on email yesterday. There were no telephone calls, no follow up, no explanations.. nothing. There was another surprise when the code was accepted at Go Daddy which does not happen usually as Net 4 is known to provide wrong auth codes initially. If you notice, recently there has been a change in control panel at Net 4 and it seems things have improved. Anyway, I am lucky I just had 3 domains with them and all of them have been transferred out to Go Daddy. Goodbye Net 4. An Update.

I had 3 domains registered with them. Had tough time transferring 2 of them. But there were no hassles in transferring the third one. I had put in the request for the auth code couple of days ago and to my surprise I received the code on email yesterday. There were no telephone calls, no follow up, no explanations.. nothing. There was another surprise when the code was accepted at Go Daddy which does not happen usually as Net 4 is known to provide wrong auth codes initially.

If you notice, recently there has been a change in control panel at Net 4 and it seems things have improved.

Anyway, I am lucky I just had 3 domains with them and all of them have been transferred out to Go Daddy.

Goodbye Net 4.

]]> By: Rajib Ghosh http://www.rajib.com/2010/02/27/avoid-net4india-unless-you-already-have-gray-hair/comment-page-1/#comment-1023 Rajib Ghosh Wed, 16 Jun 2010 09:08:52 +0000 http://www.rajib.com/?p=255#comment-1023 Dear Ankur, In my experience, Net4India does not care about it's customers. It does not clearly document processes that customers can follow for resolution of their problems nor does it provide customer care that can resolve issues. All it's customer care does is copy-paste text from some file in response to your queries and they don't even bother to read your question which already provides details they are asking for. FYI, the registrant of your domain name is "Jai Kumar", Organisation: JJ India and email is set to: infotech@focusmediamail.com Hopefully Jai Kumar is a person belonging to your organisation since the registrant email ID is incorrect. In the absence of accurate domain registrant information, you cannot claim domain ownership and resolve issues. Try and execute the following: 1. File a support ticket with Net4India to change Registrant Details to yours. You may be required to Fax/Scan-Email supporting documents. 2. I am assuming that your new website is no longer hosted with FocusMedia. In that case, obtain the NameServer details from your new hosting company and ask Net4India to change the NameServer records of your domain. In my experience Net4India will try every tactic in the book to block your requests and will make it impossible for you to transfer away your domains. Use every means at your disposal - phone, fax, email & registered letters to get your requests across to them. HTH Dear Ankur,

In my experience, Net4India does not care about it’s customers. It does not clearly document processes that customers can follow for resolution of their problems nor does it provide customer care that can resolve issues. All it’s customer care does is copy-paste text from some file in response to your queries and they don’t even bother to read your question which already provides details they are asking for.

FYI, the registrant of your domain name is “Jai Kumar”, Organisation: JJ India and email is set to: infotech@focusmediamail.com

Hopefully Jai Kumar is a person belonging to your organisation since the registrant email ID is incorrect. In the absence of accurate domain registrant information, you cannot claim domain ownership and resolve issues. Try and execute the following:
1. File a support ticket with Net4India to change Registrant Details to yours. You may be required to Fax/Scan-Email supporting documents.
2. I am assuming that your new website is no longer hosted with FocusMedia. In that case, obtain the NameServer details from your new hosting company and ask Net4India to change the NameServer records of your domain.

In my experience Net4India will try every tactic in the book to block your requests and will make it impossible for you to transfer away your domains. Use every means at your disposal – phone, fax, email & registered letters to get your requests across to them.

HTH

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