Seagate Rosewood Drive Failure
My Lenovo IdeaPad came pre-fitted with a Seagate 2 TB HDD. The drive is remarkably silent, vibration free, and capacious. I used the drive for about an year, clocking up 4500 Power-on Hours before swapping it out for a SSD.
Today morning, I was transferring the data out of the HDD into a back-up disk, when the HDD suddenly died! ,My master-drive was dead with backup only 30% done. I could feel my stomach release half-a-litre of acid instantly.
Power cycling the laptop resulted in the drive spinning up, make regular noises, but the HDD refused to be detected. In fact, when I took out the HDD and connected it to another laptop (via USB HDD Enclosure), it still refused to be detected.
I remembered an old trick and decided to chill the drive down in a refrigerator; suspecting that over-heating due to continuous file-transfers may have resulted in the drive failure. Normally, HDD are designed to operate continuously even reaching 60 degree in the process without catastrophic failure.
I cooled the drive down to about 8 degree Celsius (in the refrigerator) as I did not really want it to freeze, only get the heat out of the system. Reconnected it to the recovery laptop using the USB HDD Enclosure and left it alone.
After about 5 minutes and more HDD noises later, the drive suddenly started working. It was detected in Device Manager, and a few minutes later, it showed up in Windows File Manager.
I fired up CrystalDiskInfo and sure enough, the Health Status had changed to “Caution”. A large number of bad-sectors had been detected on the HDD and relocated. Even more bad-sectors could not be relocated and were deemed uncorrectable.
I knew I had to get my data out of it fast and so with a prayer on my lips, I re-started the backup process, pausing the backup every 10 – 15 minutes to give the drive a chance to cool down and empty the buffers.
I remembered watching a Louis Rossmann video just today morning where he lamented about the poor quality of drives by Seagate and how a particular series called “Rosewood” was giving the data recovery professionals nightmares.
I looked up the information spewed out by CrystalDiskInfo about my unit, and sure enough – this was a Rosewood drive. So failure was inevitable, almost a mathematical certainty.
Most of these drives were shipped by Seagate to OEM customers. Manufacturers of Laptop, External USB HDD, Storage Systems etc. used these drives extensively in their products. Consequently, while Seagate HDDs sold to end-users typically enjoy 3 – 5 year warranty, the warranty on these HDDs expires with the warranty of the main device. Laptops etc. are only warranted for one year!
Most customers reported drive failures after one year. Even if you had extended warranty on your laptop, the HDD failure would still obliterate your data and a new replacement HDD would be of little consolation. Whats frightening is that these HDDs fail without any prior indication of trouble – like the Hitachi Deskstar drives sold in 200x.
My Laptop is used as a Desktop Computer replacement, consequently it is never moved from its position on the solid table it is placed on. I use an external keyboard and mouse which themselves are placed on a secondary shelf. I am a careful user and never move any computer or disk drives that are powered on. Consequently, the drive has experienced zero shocks and this is evident in the miniscule G-Sense Error Rate value.
I did not experience any noises, clicks or freezes prior to it’s sudden death. Even if there were internal signs, the drive / computer certainly did not indicate any to me. This drive is not SMART enough.
As a result, if you are using a Computer / External Disk Drive that features this particular Seagate product, you should immediately run CrystalDiskInfo to determine drive health and also take the opportunity to backup your files.
Typical model numbers are: ST1000LM035 (1 GB) or ST2000LM007 (2 TB) variant but can include the following:
- ST1000LM037 – Seagate Secure
- ST1000LM038 – Seagate Secure FIPS (Federal Information Processing Standard)
- ST2000LM010 – Seagate Secure FIPS
- ST2000LM009 – Seagate Secure
The product typically features in:
- Lacie – Rugged Mini LAC301558/LAC9000298, Porche design USB C including Thunderbolt
- Latest Seagate expansion – STEF1000401, STEA1000400, STEF2000401, STEA2000400
- Latest backup Plus – STDS1000900 & STDS2000900
- Maxtor – HX-M101TCB/GMR & HX-M201TCB/GM
- Laptops – Many, many new laptops contain these drivesThe larger capacity drive also boasts impressive 1TB SMR platters running at 5400 RPM with both drives offering a very nice 128MB cache accessible through a SATA 6Gb/s interface port.
This is not the first-time Seagate drives have suffered from critical failures due to bad-design, however this particular drive is also a nightmare for service engineers to fix. Seagate has deliberately locked up the diagnostics port that is critical for drive diagnosis.
Louis Rossmann has sworn to educate as many people as possible about this drive and this is me supporting him.
Learn more about Seagate Rosewood Drive failure issue here.